Maintenance & Support
Reliable support and complete peace of mind
Customer support excellence 24×7
MTI offers first, second, and third line maintenance and support services on a 24×7 basis to complement and enhance the technology solutions that your business requires. From a single system to a complete IT infrastructure, from hardware to software, we are committed to providing excellence in customer support and customer satisfaction, driven by our continual service improvement initiatives.
The MTI difference
MTI is one of just a few EMC solution and service provider partners, certified to deliver professional, consulting, support, maintenance and managed services directly to EMC end-user clients.
A committed team of experts
Our service help desk team handles all first points of contact, working collaboratively with our 24×7 Secure Operations Centre manned by our own qualified and experienced engineers, to ensure issues are dealt with quickly and efficiently to resolution. From standard break/fix to fully managed services, our engineers have unparalleled experience in monitoring, analysing, managing and resolving complex problems within committed response times and service level agreements.
Confidently resolving complex issues
Our team strives to diagnose and resolve even the most complex of issues you may be facing, while ensuring minimal impact to your business. Where required, the service help-desk team not only manages the dispatch of field-based engineers, they also manage the escalation to 4th level engineering within vendor support organisations, retaining ownership through resolution.
Get in touch
For support or further information on our 24×7 maintenance and support service please contact the MTI Helpdesk on 01483 520 349.