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Maintenance & Support Services

MTI offers a comprehensive range of support services to complement and enhance the technology solutions that our clients demand. From a single system to a complete IT infrastructure, from hardware to software, MTI are committed to providing excellence in customer support and customer satisfaction, driven by our continual service improvement initiatives.

MTI Support Services

MTI provides first, second, and third line professional support services on a 24x7 basis. Our service help-desk team handles all first points of contact, working collaboratively with our 24x7 Secure Operations Centre manned by our own qualified and experienced engineers, to ensure issues are dealt with quickly and efficiently to resolution. From standard break/fix to fully managed services, our engineers have unparalleled experience in monitoring, analysing, managing and resolving complex problems, focused on providing the highest levels of service, ensuring minimal impact to the client’s business. For example, when MTI supplies a VSPEX Reference Architecture solution (EMC, Cisco & VMware) to a client, it can provide end-to-end services; from assessment, discovery, design, proof of concept/proof of technology, project management, global logistics, implementation, break/fix, with on-going support and consulting for the lifetime of the contract, to ensure that the solution delivers high-value and return on investment for the client. In addition, there are fully managed services options, with a contract tailored to meet specific client requirements, whether this is on client-site or hosted in one of our global datacentre facilities.

MTI is one of only a very small number of EMC solution and service provider partners, certified to deliver professional, consulting, support, maintenance and managed services directly to EMC end-user clients. One of the key objectives of the 24x7 Secure Operations Centre team is to diagnose and resolve even the most complex of issues, within committed response times and service level agreements. Where required, the service help-desk team not only manages the dispatch of field-based engineers, they also manage the escalation to 4th level engineering within vendor support organisations, retaining ownership through resolution.

Contact the MTI 24x7 Support Help-desk on: 01483 520 349

 

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