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Remote Infrastructure Management (RIM)

Business requirements are changing rapidly. In today’s dynamic global economy, with the rise in mobile and the cloud, enabling users to work effectively where, when and how they need to has become a priority for organisations across all industry sectors.  New, innovative technologies offer an opportunity to drive more agile, efficient, and effective services to help secure a competitive advantage. Applications are more dynamic, infrastructures more diverse, devices more varied, regulations more stringent, and users more demanding.  All of these factors increase complexity and cost of IT support.

Proactive support at the heart of your business

MTI delivers Remote Infrastructure Management (RIM) to hundreds of millions of users worldwide.  We ensure proactive IT support is at the heart of the business.

MTI’s Remote Infrastructure Management Service offers proactive, comprehensive monitoring, data analysis, and management of complex, heterogeneous multi-vendor technologies, enabling IT to focus on more strategic activities aligned with the business.  By delivering an end-to-end view of IT assets, MTI helps businesses deliver operational excellence, continual process improvement and mitigation of risk, to analyse and optimise applications, infrastructure and environments, improve user experience and help contribute to investment planning and well managed, predictable budgets.

Industries ranging from financial services, to healthcare are leveraging a myriad of technology platforms to achieve competitive advantage. Over time, these organisations have gradually built up costly infrastructures and platforms that are no longer agile or high performing, resulting in becoming more of a burden than an enabler for delivering business strategies and achieving objectives. With the challenge of meeting these IT demands and witnessing the explosion of growth in supporting new technologies such as mobile, cloud and big data, more and more CIOs and IT leaders are looking to outsource their infrastructure management to allow their in-house IT talent to investigate these new technologies and focus on more strategic activities, aligned with the business. Whether on or off-premise, MTI’s Remote Infrastructure Management (RIM) can help address all of the above challenges.

MTI Global Service Desk

MTI’s Remote Infrastructure Management Service is delivered through our multi-lingual Global Service Desk (GSD) based out of our Secure Operations Centre (SOC). Our experienced and highly qualified consultants support businesses 24 x 7 x 365.  Tailored, flexible service contracts are governed by recognised industry standards and processes such as; ITIL v3, Prince2, ISO27001 and PCI, to ensure we meet regulatory and compliance requirements.

Global Help Desk services include a management portal, providing full visibility of the contracted environment in a unified view.  Services are provided to cover end-to-end event, incident, problem, change, performance, capacity, availability and security management. Services are based upon a number of enterprise-class toolsets utilised to improve availability, performance and quality of service for applications, servers, storage, networks, virtualisation technologies, cloud and datacentre environments.  From a security perspective this covers applications, infrastructure, environment, people, policies and processes. 

Contact us today to explore how remote infrastructure management (RIM) can help you and your team deliver operational excellence and proactive IT support at the core/heart of your business…

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