Global Service Desk
MTI understands the service desk function is not just about people logging incidents and solving IT issues. Our Global Service Desk (GSD) and Global Service Management (GSM) functions work to deliver proactive IT support at the heart of the business, with flexible, tailored contracts to meet the specific and sometimes unique challenges and objectives of our clients and partners.
Services are designed to; deliver improved productivity and greater efficiencies; reduce cost and facilitate the management of predictable budgets; optimise applications and environments; underpin service integration; meet and enhance SLA & SLO requirements; mitigate risk through single point of ownership, proactive monitoring, analysis, management, resolution and reporting; meet audit, regulatory, compliance standards and change management controls; ensure service excellence and continuous improvement for the ultimate end-user experience.
Our experienced, highly qualified, multi-lingual consultants are based out of our Secure Operations Centre (SOC) and support businesses 24 x 7 x 365. Tailored, flexible service contracts for Remote Infrastructure Management (RIM), Cloud and Security are governed by recognised industry standards and processes such as; ITIL v3, Prince2, ISO27001 and PCI, to ensure we meet regulatory and compliance requirements.
Our committed, capable and highly motivated global service teams are an essential component to the holistic, tailored solutions and services we provide to our clients and partners. Their challenges and objectives become our objectives. We take the time to understand an organisations culture, to ensure change is successfully adopted and valued by individuals as well as organisations. We care about the partnerships we build. We are committed to deliver real and lasting results and to pragmatically drive change to support and accelerate business transformation through IT.
Contact us today to explore how our global service desk can help you and your team deliver operational excellence and proactive IT support at the core/heart of your business.