Meet the team
Vice President Customer Services
Tony Conway is responsible for every aspect of global services delivery for MTI, which includes extensive support operations, covering thousands of client and partner contracts worldwide. In line with company strategy, Tony has developed consistent, profitable, direct and indirect annuity streams. He is supported in each country by highly skilled and experienced operational Directors, all of whom are committed to the highest levels of client service. As well as being responsible for professional, consulting, maintenance and support service delivery teams, over recent years Tony has ensured MTI’s successful evolution to a global solutions and services provider by developing an extensive managed services portfolio, including a specialist team and 24x7x365 Secure Operations Centre (SOC), also responsible for the design, delivery and on-going proactive management of MTI business systems.
Following his achievement of a Dip in Telecommunications Engineering, Tony started his career working for Data Products, a high-speed printer manufacturer, subsequently acquired by Hitachi in 1984. Tony then joined Systems Industries, a prominent technology integrator, where he worked in various senior customer service and support roles for six years, prior to joining MTI in 1990. With over 30 years’ experience in the technology sector, Tony has long been a respected industry figure, passionately committed to operational and service excellence, continuous improvement and value through people, solutions and services.