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Facts & figures

Here at MTI, we are proud of everything that we have achieved since we were founded in 1989. We partner with our clients and really take the time to understand their businesses, their challenges, their goals, and aspirations. This enables us to deliver services and solutions that really make a difference to them, and the way that they operate. Our approach has enabled us to develop long-term relationships with many of our clients, as well as our partners. It is also the reason why we have one of the highest customer satisfaction scores in the industry – a score that we are constantly striving to improve.

In 2015 MTI celebrated its 26th anniversary

In 2016 MTI celebrates its 27th anniversary

Last year, we delivered 6,700 consulting days to our clients and partners

Last year, we delivered 6,700 consulting days to our clients and partners

98.4% that’s our average Customer Satisfaction Excellence score

...that’s our average Customer Satisfaction Excellence score

We manage over 2,600 contracts worldwide, and work with more than 1,800 clients

We manage over 2,600 contracts worldwide, and work with more than 1,800 clients

We retain over 98% of our clients

We retain over 98% of our clients on an annual basis

Over 99% of the 14,107 helpdesk tickets that were raised by our clients in the last 12 months were addressed within SLA response times

...of the 14,107 Servicedesk tickets that were raised by our clients in the last 12 months were addressed within SLA resolution times

Our average response time for Managed Services calls is less than five minutes

Our average response time for Managed Services incidents is less than five minutes

Through our global partnership with Equinix, we offer over 100 datacentre and co-location choices

Through our global partnership with Equinix, we offer over 100 datacentre and co-location choices

Average response time for a maintenance and support call is less than 14 minutes

Average response time for a maintenance and support call is less than 14 minutes

We have been named as EMC Mid-Market Partner of the year three times running

We have been named as EMC Mid-Market Partner of the year three times running

Awards & accreditations

As well as some great references from our clients and partners, MTI is proud to say that it has received the following awards, accreditations, and accolades:

  • We are Check and Crest certified
  • For the last 12 years, we have held and maintained the highest EMC accreditation
  • We’ve also maintained Platinum – that’s the highest - partner status with Forcepoint
  • In fact, we hold the highest level of accreditation with many of our partners
  • We’ve been voted EMC EMEA Solutions Partner of the year
  • And EMC EMEA VSPEX Partner of the year
  • Not to mention the fact that we have been named as EMC Mid-Market Partner of the year three times running
  • Successfully maintained ISO27001, ISO9001, ISO14001 and ISO17025 for Vulnerability and Penetration Testing for Danish Gambling Authority certifications
  • Our primary datacentres and co-locations offer IL3 as standard, with options of IL4
  • As a Cyber Essentials Scheme Certifying Body, MTI has passed CREST’s implementation of the Cyber Essentials Scheme PLUS assessment

MTI has the following accreditation's, ISO9001, ISO14001, ISO27001, CREST, CHECK, PCI Security Standards Council, Cyber Essentials

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