MTI Customer Support
 
Minimize Downtime
Reduce Service Costs
Consolidate Service Contracts
MTI provides the highest level of customer support in the industry and our long-term commitment to your success means we stand behind every solution we implement. Our
expertise and depth of knowledge allows us to handle the most demanding service level requirements.
  The MTI Advantage
We make it easy to consolidate your service contracts into a single, manageable MTI
maintenance agreement that covers many of the products in your data center – including
storage systems, management applications and storage networking infrastructures, to
backup and recovery hardware and software components.

MTI customers can rely on:

• 24x7 support desk coverage

• Onsite technical support

• Certified and accredited engineers

• Customized and flexible services solutions that suit your environment

• Worldwide logistics network support assures spare parts availability

• Automated escalation processes to ensures you receive prompt and
thorough technical support and management attention

• MTI PhoneHome support provides proprietary remote monitoring that
enhances our ability to respond to your immediate needs

MTI provides world-class product support and field service. We have set the standard for
customer support, and are committed to exceeding customer expectations.

Customer Response Centers
Germany: +49 6122 995 129
France: +33 1 30 09 53 49
United Kingdom: +44-1483-520349

Customer Feedback
Germany: mtideservice@de.mti.com
France: mtifrservice@fr.mti.com
United Kingdom: mtiukservice@uk.mti.com