MTI Services

Managed Services

In today’s business world, companies face significant challenges in managing and optimizing their global IT infrastructure which becomes more and more complex. Companies need to have flexible IT processes that can be adapted quickly and dynamically to move with the changes required by the Business lines.

How can you be sure that you have the right resources at the right time for the right cost to manage the IT infrastructure according to the SLA’s that the Business lines require ?

To meet these challenges, MTI offers a comprehensive portfolio of focused solutions to help you better manage your infrastructure and reduce your overall resource costs. These services free resources in your organization, allowing you to focus them on more strategic projects with great added value.

By reducing costs, decreasing the IT operational management staff and optimizing IT infrastructure, Managed Services play an important role in a company’s strategy and efficiency. Managed Services close the gap between Business Line requirements and IT delivery.

MTI’s Managed Services

MTI’s Infrastructure Managed Services provides a suite of services to help you manage and optimise your infrastructure either on Customer’s site or remotely from MTI facilities. Unlike traditional outsourcing models, MTI Managed Services are designed to keep you in control of your IT environment.

MTI has the resources and expertise to deliver the highest quality services with predictable and consistent results. Our certified staff on various technologies is dedicated to helping you enhance the performance of your infrastructure, comprising management services in datacenter, storage, servers, desktop and network environments.

MTI’s experts are continuously trained on new technologies and are using proven delivery methodology and bests practices.

High Class Service levels

MTI have three customizable service levels that allow you to pay for only the services you need:

Residency Services:

MTI’ residency Services provides Customers with the relevant skills to strengthen their operational team to operate and support the IT infrastructure. MTI’s consultants work at Customer’s site to ramp up their own staff. Thus it allows to increase the productivity and the efficiency of the Customer’s team and reduce the workload of their own existing IT operational team.

Remote Managed Services:

The MTI Remote Managed Services provides remote IT support and management operations from MTI’s control centers. Thus many and various operations are offloaded and directly managed remotely by MTI’s experts according to the stated Service Level Agreements. IT operations and support can be performed on 24x7 basis, including reporting and full monitoring.

Full Managed Services:

MTI’s dedicated team fully manages on Customer’s site part of the infrastructure according to the term of Service Level Agreements (SLA) to meet the Company’s unique Business needs. MTI’s take the entire responsibility to operate the infrastructure (or part) and deliver the right service in terms of availability, performance and scalability.

Key Benefits of Managed Services

CHALLENGES	BENEFITS
FINANCIAL	Reduce annual IT operating costs through automation and global delivery Decrease CapEx Makes the IT budget more stable and predictable
QUALITY AVALABILITY	Improve alignment IT with Business Strategy Improve service levels by increasing availability and security with 24x7 proactive monitoring and support Enhance capacity planning and operations
RESSOURCES MANAGEMENT	Focus Customer’s internal resources on core business issues Extend staff and fills gaps with skilled resources to meet requirements Get the best skills for the right technology Decrease internal resource’s management issues: vacation, sickness, training staff turnover etc
SUPPORT	Decrease risk of downtime with pro-active and professional support Unique access point for various technologies Provides access to an enhanced skills base Anticipate incident and problem using MTI’s experience and global support centre
OPTIMIZING IT ENVIRONMENT	Use predictive management processes and best practices to control Infrastructure Eases adoption of new IT processes Provides access to the latest technology with limited risk Reduce complexity of the IT infrastructure management Provides real time reports, automated notifications and alerts Boosts customer satisfaction due to performance enhancement

MTI Managed Services Main Objectives

Daily management of the IT environment

Operations management of Hardware and Software assets, ensuring the service is delivered according to the SLAs
Capacity planning and provisioning
Availability and continuity management
Security management
Pro-active Technical support
Technical upgrades

Environment follow-up an optimization

Performance analysis and optimization
Inventory management
Hardware / Software release management and compatibilities
IT Management and Problem Management (ITIL/IMS processes)
Escalation process

Change Management

Risk analysis and Impact management
Configuration and Change Management
IT architecture consultancy and recommendations according to SLA’s
Technical validation
Project tracking and reporting
New projects integration
Operational procedures descriptions in accordance with the SLA’s

Evolution of the IT environment

Answer to the needs of the internal customers
Tenders management
Proof of Concept (MTI’s demo/solution centers)
Evolution of the IT Architecture
Data Migrations
Technical documentation production
Competency transfer
Single point of management for leading technologies in DataCenter such as Virtualization, Cloud, infrastructure, information Stores

MTI Expertise

MTI’s core expertise is based upon its manufacturing heritage and 25 years of operating in the storage and technology industry. Over this period, MTI’s staff have developed key Infrastructure Solutions and the service philosophy which is at the core of MTI’s business operation. MTI’s business is built on the following key capabilities:

Specialist In House Expertise & Knowledge
Project Management capability
Managed Services capability
Proven Track Record
Unique Business processes
Solution Testing Capability
Customer focus & service (24x7x52)
Vendor Independence
Industry Best Practice
Highest level of certification with our key partners

These skills, knowledge base and work practices enable MTI to understand a customers business and IT problems. Then design, implement, test, service and maintain the right solution for the right business requirements.

Key Partners

MTI’s key partner relationships with the leading Infrastructure technology companies, allows MTI to extend its key competence and capability to deliver infrastructure solutions that enhance the storage and storage related solutions it delivers to its EMEA customer base. These relationships capitalise on the partners market leading positions, world class technology, geographical coverage and services led solutions. The combination of these skills ensures MTI delivers world class solutions designed to meet its customers unique requirements.